Returns Policy

All of our products come with a one year guarantee. If your products develop a fault within the first 3 months, you are eligible for a refund or an exchange, however, after three months you can only exchange the products.

If the item is defective in the first month of purchase, please contact us for us to provide you with our free post address.

If your products are not faulty, then you can request a Returns Form from us by contacting support@lovewoo.co.uk.

Because of the clear health and hygiene implications present with adult products, if you do wish to return the product(s) that are not defective then the following terms must be met:

1. The goods must be unused.
2. The goods must be returned in their original condition & packaging.
3. Goods that are not heat sealed in the box are non-refundable and non-exchangeable.
4. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
5. The returned goods must be received within 14 days from the purchase date.
6. Lingerie and items of clothing are non-refundable and non-exchangeable.
7. Videos and magazines are non-refundable and non-exchangeable.

We reserve the right to return the goods if the above conditions are not met.

In regards to returning intimate items of lingerie, there are restrictions due to health and hygiene safety.

Personal items with a crotch area cannot be exchanged or refunded.
If any clothing item is returned and found to have been overly handled and not in pristine condition when sent it in, it restricts us offering an exchange or refund and the item will be returned to you at your expense.

If you have any questions or concerns regarding our returns policy, please complete the form below. Click here to find out about our delivery information.

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